Series: The Public Management and Leadership Series

Truly global in scope and ambition, the 21st Century Public Manager addresses key trends, challenges, and opportunities facing public managers across contexts and regimes. This accessible textbook aims to inspire public managers in rethinking their roles, skills, and values as they enter a VUCA world—one characterised by volatility, uncertainty, complexity, and ambiguity. It is written for aspiring and current public...

New information and communication technologies have drastically changed public management. Public managers are increasingly dependent on information gathered from complex systems, and they need to be able to put in place sound IT and communication structures. This accessible text, aimed specifically at those studying and working in public management, offers readers a comprehensive understanding of ICTs and their implications for...