Richard L. Nolan

The day-to-day challenges faced by the average CIO are not usually the stuff of epic drama—except when they are. Enter our hero: Jim Barton, the new CIO of the fictional IVK Corporation. He is the creation of authors Robert Austin, Richard Nolan, and Shannon O'Donnell, and his story gives a practical yet entertaining look at the true adventures of an...

From virtual shopping to virtual organisations, businesses are pushing the multimedia envelope as they electronically sense, in real time, their customers' needs, and use digital capabilities to swiftly and effectively respond. Sense and Respond: Capturing Value in the Network Era, a series of essays from leading technology experts, explores how firms must develop sense and respond strategies to exploit the...