Working with Difficult People

Name: Working with Difficult People
Brand: HarperCollins Focus
SKU: 9781400246403
Price: 37.0 NZD
Availability: OutOfStock

By William Lundin

3.16

( 55 ratings, 10 reviews)

Brief Description

This book defines nine fundamental types of difficult people and gives you a complete system for opening lines of communication, resolving differences, and avoiding office headaches. Mastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill. You can do something... Read More

Format: Paperback / softback

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Working with Difficult People

Working with Difficult People defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches.

Description

This book defines nine fundamental types of difficult people and gives you a complete system for opening lines of communication, resolving differences, and avoiding office headaches.

Mastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill. You can do something positive about difficult people in your workplace, and this invaluable resource will show you how to remake your own attitude and behavior. You, not the other person, will take charge of the interaction.

In Working with Difficult People, you will learn how to:

understand their own reactions to different kinds of difficult people
explore the interrelationship between themselves and the problematic employee
practice healthier responses to those who make their lives miserable

This indispensable guide includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones. Packed with new, updated information, Working with Difficult People is the perfect resource for dealing with the most difficult people in the workplace.