Mary Shapiro

A set of guides to help you recognise good work and encourage progress at the workplace. If you manage a team, you need to be able to measure and manage their performance. From establishing a performance review cycle and building towards your year-end assessment, to providing individual feedback and coaching and establishing group cohesion and accountability, this collection teaches you...

Dysfunctional teams are maddening—yet are a reality of organisational life. How often have you sat in team meetings, complaining to yourself, "What a colossal waste of time. Why does it take forever for this group to make a simple decision? What are we even trying to achieve here?" But as the team leader, you have the power to change things...