Gary Klein

Seeing What Others Don't has received high praise from notable figures in the field of decision-making and psychology: "No one has taught me more about the complexities and mysteries of human decision-making," says Malcolm Gladwell. Similarly, Daniel Kahneman states, "Gary Klein is a living example of how useful applied psychology can be when it is done well." Insight is everything....

Insights can change the world, but we also need insights into the everyday things that frustrate and confuse us, so we can more effectively solve problems, make decisions and get things done. Yet until now, we knew remarkably little about insight: how it works, and how we can develop it for ourselves. A keen observer of people in their natural...