Bert Smit

Experiences are an important part of our lives and increasingly represent a crucial topic to address for businesses and professionals. Sustainable Customer Experience Design focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also illustrates current and future developments in these industries and wider society, with an emphasis on sustainable development....

Experiences are an important part of our lives and increasingly represent a crucial topic to address for businesses and professionals. Sustainable Customer Experience Design focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also illustrates current and future developments in these industries and wider society, with an emphasis on sustainable development....