Telephone Sales For Dummies

Nearly 100 million Americans (one out of three) purchase goods and services over the phone each year. Telephone Sales For Dummies shows both new and seasoned sales reps, from realtors and insurance agents to telemarketers, how to create pre-call plans and effectively prospect via the phone.

Packed with techniques, scripts, and dialogues, this hands-on, interactive guide assists readers with making cold calls, warm calls, and referral calls. It helps them plan and execute openings to create interesting dialogue, ask key questions, and develop persuasive presentation techniques.

Additionally, the book offers guidance on working within the No Call Law parameters, leaving effective and enticing voicemails that get results, getting past screeners and obtaining quality referrals, finding hot leads, and creating callback scripts that close the sale.