Careers at Book Hero

We’re looking for a reliable, energetic Warehouse Sidekick to join our team on a casual "as needed" basis to help us cover busy days.

At Book Hero, we deliver thousands of books to customers and schools across Aotearoa. Our warehouse is where the magic happens - and we need someone who’s fast, capable of working independently, and takes pride in doing things right.

What you’ll be doing:

• Picking and packing customer orders with speed and accuracy
• Receiving and processing incoming stock
• Keeping the warehouse organised and efficient

What we’re looking for:

• Available to work on a casual 'as needed' basis. May suit people studying or with other part-time or casual work
• Physically fit and comfortable being on your feet
• High attention to detail
• Reliable, punctual, and a team player
• Previous warehouse is a bonus (but not essential)
  

What you’ll get:

• A supportive, close-knit team
• Staff discounts on books & more
• A fast-paced environment where your work truly matters
• The chance to be part of a growing Kiwi business
  

If you’re interested in joining us, please email your CV and answers to the questions below to jobs@bookhero.co.nz.

Please include answers to the following:

1. What has been your experience with Book Hero?
2. Have you previously had to work completely independently before, and what was that like for you?
3. What is your availability like during the week and in the weekends?

We review every application and will be in touch if your experience and availability align with what we’re looking for.

We’re looking for a reliable, organised Customer Service Sidekick to join our team on a casual "as needed" basis to help us cover busy days.

At Book Hero, we deliver thousands of books to customers and schools across Aotearoa. Our customer service team is where we connect directly with our customers, help them solves problems and make things right when things go wrong. We need someone who’s fast on the computer, great at juggling and prioritising tasks, and confident solving problems and acting in the best interests of customers.

What you’ll be doing:

• Replying to customer emails quickly and thoughtfully
• Helping customers place orders and find hard-to-find books
• Making changes to existing orders
• Chasing up courier issues and resolving misdeliveries
• Processing returns and helping customers with orders that weren't quite right
• Keeping on top of inboxes and admin tasks

What we’re looking for:

• Available to work on a casual "as needed" basis. May suit people studying or with other part-time or casual work
• Fast and confident using a computer and switching between tasks
• Highly organised, with a strong ability to prioritise and manage competing tasks
• Enjoys admin work and ticking things off lists
• Empathetic, patient, and great at looking after people
• Strong attention to detail
• Reliable, punctual, and a team player
• A love of books is a bonus

What you’ll get:

• A supportive, close-knit team
• Staff discounts on books and more
• A fast-paced environment where your work truly matters
• The chance to be part of a growing Kiwi business

If you’re interested in joining us, please email your CV and answers to the questions below to jobs@bookhero.co.nz.

Please include answers to the following:

• What has been your experience with Book Hero?
• Tell us about a time you've worked in customer service, and what that was like for you? If you haven't, please tell us why you would like to.
• What is your availability like during the week and on weekends?

We review every application and will be in touch if your experience and availability align with what we’re looking for.