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Delivering Happiness

A Path to Profits, Passion and Purpose
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( 75,203 ratings, 3,027 reviews)
Book Hero Magic crafted this summary to help describe this book. While it's new and still learning, it may not be perfect - your feedback is welcome! Summary
Delivering Happiness by Tony Hsieh is a captivating dive into the journey of Zappos, showcasing how a focus on company culture and customer service can lead to extraordinary success. Through Hsieh's personal anecdotes and business insights, the book reveals the power of fostering happiness to drive not only profits but also meaningful relationships and fulfilment in work and life.
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Format: Paperback / softback
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Book Hero Magic created this recommendation. While it's new and still learning, it may not be perfect - your feedback is welcome! IS THIS YOUR NEXT READ?

You might enjoy this book if you're interested in learning how a visionary leader built a successful company culture centred on customer and employee happiness. It offers insights into creating a positive work environment and achieving sustainable business success.

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Delivering Happiness

Now in trade paperback, the hip, iconoclastic CEO of Zappos shows how a different kind of corporate culture can make a huge difference in achieving remarkable results--by actually creating a company culture that values happiness--and then delivers on it.

Book Hero Magic formatted this description to make it easier to read. While it's new and still learning, it may not be perfect - your feedback is welcome! Description
Successfully grow your business and improve customer and employee happiness with this New York Times bestseller, written by the CEO of Zappos.

Delivering Happiness by Tony Hsieh explores a visionary approach to achieving both personal and professional fulfilment. Beginning with his early entrepreneurial ventures, Hsieh draws on his experiences, starting from a humble worm farm business during his childhood to creating a pizza enterprise in college, culminating in his remarkable journey at Zappos.

As the CEO of Zappos, Hsieh transformed the company into an e-commerce giant renowned for its outstanding customer service and unique corporate culture. His leadership philosophy centres on the radical idea that prioritising happiness — for employees, customers, and business partners — can lead to astounding success. Under his guidance, Zappos was acquired by Amazon for over $1.2 billion, a testament to the company's innovative approach and thriving work environment.

Hsieh shares his insights on building a corporate culture that values happiness and how this unconventional strategy can drive productivity and profitability. He challenges conventional business wisdom by demonstrating that nurturing a positive work atmosphere is not just beneficial but crucial for long-term success. The book presents actionable advice on fostering a supportive company culture and engaging employees in meaningful ways.

Fast-paced and down-to-earth, Delivering Happiness is an inspiring narrative that advocates for the integration of happiness into the core of business strategies. Through a series of anecdotes, personal stories, and practical tips, Hsieh illustrates how focusing on the well-being of others can lead to a more fulfilling and prosperous life. This ground-breaking book is not just a business manual but a blueprint for creating joy and satisfaction in all aspects of life.

Whether you are an entrepreneur, a business leader, or someone seeking to understand what truly makes people happy, Delivering Happiness offers a fresh perspective on achieving success by simply spreading happiness.

Book Hero Magic summarised reviews for this book. While it's new and still learning, it may not be perfect - your feedback is welcome! HOW HAS THIS BEEN REVIEWED?

Delivering Happiness by Tony Hsieh is praised for its engaging storytelling and practical insights into building a successful company by prioritising employee happiness and customer satisfaction. Readers appreciate Hsieh's candid recount of his experiences at Zappos, as well as the book's inspirational message about pursuing passion and purpose in business. The book's emphasis on company culture and customer service is highlighted as particularly impactful.

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Book Details

INFORMATION

ISBN: 9780446576222

Publisher: Little, Brown & Company

Format: Paperback / softback

Date Published: 19 March 2013

Country: United States

Imprint: Grand Central Publishing

Audience: Tertiary education, Professional and scholarly

DIMENSIONS

Spine width: 20.0mm

Width: 156.0mm

Height: 230.0mm

Weight: 280g

Pages: 272

Customer Reviews

Based on 1 review
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Dylan B.
Essential reading for any business owner or person working in customer service or marketing!

This book probably had the most profound effect on my work at Mighty Ape and will go on to shape my thinking at Book Hero. Tony opened my mind to the idea that customer service is like marketing and should be treated as an investment to grow sales, not a cost centre to be minimised. Tony was the master of doing everything possible to keep customers happy so they’d stick with you for the long-run and tell their friends about you - the most reliable and sustainable path to growth.

About the Author

Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000.

Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.

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