Ron McMillan

Crucial Accountability by Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler is a transformative guide that delves into the art of holding others accountable and handling difficult conversations with finesse and precision. This second edition builds upon its successful predecessor, offering updated insights and powerful tools designed to address violated expectations, broken commitments, and ineffective behaviour both...

Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionised business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads...