Customer Service Training 101: Quick and Easy Techniques That Get Great Results

Name: Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Brand: Arotahi Agency
SKU: 9780814416419
Price: 45.0 NZD
Availability: InStock

By Renée Evenson

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3.68

( 88 ratings, 3 reviews)

Summary

In Customer Service Training 101, Renée Evenson illustrates practical techniques to enhance customer service skills. The book offers straightforward strategies for effective communication, handling complaints, and creating positive customer experiences. It's designed to equip professionals with tools that lead to improved satisfaction and loyalty, fostering business success.
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Format: Paperback / softback

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Book Hero Magic created this recommendation. While it's new and still learning, it may not be perfect - your feedback is welcome! IS THIS YOUR NEXT READ?

If you're keen on boosting your customer service skills quickly and effectively, this book serves as a practical guide full of actionable techniques. It may appeal to you if you're involved in business or entrepreneurship and are eager to enhance your interactions with customers and improve satisfaction.

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

Your service team may represent the first, last, or only interaction point between your customers and your company. This book presents proven techniques for creating unforgettable customer experiences. It covers every aspect of face-to-face, phone, Internet, and self-service customer relations.

Description

Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day.

Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences.

The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for:

Projecting a positive attitude and making a great first impression
Communicating effectively, both verbally and nonverbally
Developing trust, establishing rapport, and making customers feel valued
Confidently handling difficult customers and situations

New features include "How Do I Measure Up" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience.

Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.

Book Hero Magic summarised reviews for this book. While it's new and still learning, it may not be perfect - your feedback is welcome! HOW HAS THIS BEEN REVIEWED?

Customer Service Training 101 by Renée Evenson is praised as a valuable resource for managers, offering a concise guide to improving customer service. It is described as an easy-to-read book with practical techniques that can be applied across various situations and employee scenarios, effectively raising excellence standards.

Book Details

INFORMATION

ISBN: 9780814416419

Publisher: HarperCollins Focus

Format: Paperback / softback

Date Published: 16 November 2010

Country: United States

Imprint: Amacom

Audience: Professional and scholarly

DIMENSIONS

Spine width: 7.0mm

Width: 74.0mm

Height: 92.0mm

Weight: 1g

Pages: 224

Collections

Business & Entrepreneurship Customer Service & Experience Marketing & Sales Non-Fiction Renée Evenson

About the Author

Renee Evenson is a small-business consultant specialising in workplace communication and conflict resolution strategies. She is the author of several books, including Powerful Phrases for Effective Customer Service and Customer Service Training 101.