Frances Frei

Most companies often regard service as a low-priority business operation, only bringing it to the forefront when faced with customer complaints. Service becomes a fire-fighting tool to temporarily resolve issues and pacify customers. Uncommon Service by Frances Frei and Anne Morriss challenges this perception and proposes a radical rethinking of service as a potent competitive weapon in an unpredictable economy,...

Bestselling authors and cohosts of the TED podcast Fixable, Frances Frei and Anne Morriss reinvent the playbook for how to lead change - with a radical approach that moves fast, builds trust, and accelerates excellence. Speed has gotten a bad name in business, much of it deserved. When Facebook made Move fast and break things an informal company motto, it...

Bestselling authors Frances Frei and Anne Morriss champion a bold redefinition of leadership and offer a real-world guide for unleashing greatness in other people and, ultimately, yourself. When leaders want to improve, they find an abundance of ideas to help build themselves up. They're told to identify and develop natural-born strengths, to mine their failures for insights into what they...

Change is constant, so become great at it. If you read nothing else on change management, read this book. We've chosen a new selection of current and classic Harvard Business Review articles that will help you lead initiatives effectively, avoid common mistakes, and capture the full value of your change effort. This book will inspire you to: Communicate the benefits...