The Pause Principle

Become a better communicator during awkward, difficult, or tense moments in the workplace

In The Pause Principle: How to Keep Your Cool in Tough Situations, renowned corporate communications expert Cynthia Kane reveals her tried-and-tested SOFTEN practice to better handle awkward, difficult, or tense conversations at work. This book helps you break free from automatic reactions, such as shutting down, running away, yelling, or becoming passive-aggressive or defensive. Readers will learn how to regulate their bodily responses and emotions to achieve peaceful and productive resolutions, even during the most challenging moments at work.

With Kane's guidance, readers have the opportunity to make a profound impact in their organisations, both interpersonally and quantitatively, by reducing miscommunications and, therefore, corporate errors. This book explores topics such as:

• The fight, flight, or freeze response and why it's an effective evolution strategy in the wilderness, but not in the workplace.
• The true financial cost of corporate miscommunication, estimated to be £4,200 per employee per year.
• The importance of mindfulness in work and life, and its key role in calming the human nervous system during stressful situations.

The Pause Principle: How to Keep Your Cool in Tough Situations earns a well-deserved spot on the bookshelves of corporate leaders, executives, managers, and all individuals seeking proven strategies to smoothly navigate stressful social situations in the workplace.