{"product_id":"unreasonable-hospitality-by-will-guidara-9781529146837","title":"Unreasonable Hospitality","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eThe must-read, bestselling book on service and leadership from the former co-owner of legendary restaurant Eleven Madison Park.\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eThe New York Times\u003c\/em\u003e Bestseller\u003cbr\u003e\nAs seen on the hit TV show \u003cem\u003eThe Bear\u003c\/em\u003e\u003c\/p\u003e\n\n\u003cp\u003eThe must-read, bestselling book on service and leadership from the former co-owner of legendary restaurant Eleven Madison Park.\u003c\/p\u003e\n\n\u003cp\u003e\u003cq\u003eAny organization would benefit from his thinking\u003c\/q\u003e – Simon Sinek, bestselling author of \u003cem\u003eStart With Why\u003c\/em\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cq\u003eOne of the five best management books I have ever read. Plus, it is the most engaging and entertaining\u003c\/q\u003e – Roger Martin, bestselling author of \u003cem\u003ePlaying to Win\u003c\/em\u003e\u003c\/p\u003e\n\n\u003cp\u003eAt just twenty-six years old, Will Guidara took charge of Eleven Madison Park – a struggling New York City two-star brasserie that had never lived up to its breathtaking room. Eleven years later, it was named the best restaurant in the world.\u003c\/p\u003e\n\n\u003cp\u003eHow did Guidara pull off this unprecedented transformation?\u003c\/p\u003e\n\n\u003cp\u003eThrough unreasonable hospitality – radical reinvention, a true partnership between the kitchen and the dining room – and a belief that extraordinary experiences are created by going far beyond what's expected.\u003c\/p\u003e\n\n\u003cp\u003eGuidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled holiday.\u003c\/p\u003e\n\n\u003cp\u003eBut the most lasting impact was felt behind the scenes. Guidara's leadership philosophy empowered his team to think and act differently, learning:\u003c\/p\u003e\n\n\u003cul\u003e\n    \u003cli\u003eHow to deliver praise and criticism with intention\u003c\/li\u003e\n    \u003cli\u003eWhy the solution to the toughest business challenges is often to give more, not less\u003c\/li\u003e\n    \u003cli\u003eHow real magic happens when every employee starts thinking like an owner\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eNow in \u003cem\u003eUnreasonable Hospitality\u003c\/em\u003e, Guidara shows us that any business can choose to be a hospitality business – and how we can all transform ordinary transactions into extraordinary experiences.\u003c\/p\u003e\n\n\u003cp\u003ePacked with vivid stories from the world's most celebrated restaurants, and featuring industry icons such as Daniel Boulud and Danny Meyer, \u003cem\u003eUnreasonable Hospitality\u003c\/em\u003e is an essential read for anyone who wants to lead with generosity, build exceptional teams, and create work that truly matters.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Penguin Random House NZ","offers":[{"title":"Default Title","offer_id":47754225746156,"sku":"9781529146837","price":30.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9781529146837-unreasonable-hospitality.jpg?v=1781660238","url":"https:\/\/bookhero.co.nz\/products\/unreasonable-hospitality-by-will-guidara-9781529146837","provider":"Book Hero","version":"1.0","type":"link"}