{"product_id":"the-tyranny-of-metrics-by-jerry-z-muller-9780691191911","title":"The Tyranny of Metrics","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cstrong\u003eHow the obsession with quantifying human performance threatens business, medicine, education, government - and the quality of our lives\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eToday, organisations of all kinds are ruled by the belief that the path to success is quantifying human performance, publicising the results, and dividing up the rewards based on the numbers. But in our zeal to instil the evaluation process with scientific rigour, we've gone from measuring performance to fixating on measuring itself - and this tyranny of metrics now threatens the quality of our organisations and lives.\u003c\/p\u003e\n\n\u003cp\u003eIn this brief, accessible, and powerful book, Jerry Muller uncovers the damage metrics are causing and shows how we can begin to fix the problem. Filled with examples from business, medicine, education, government, and other fields, the book explains why paying for measured performance doesn't work, why surgical scorecards may increase deaths, and much more. But Muller also shows that, when used as a complement to judgement based on personal experience, metrics can be beneficial, and he includes an invaluable checklist of when and how to use them.\u003c\/p\u003e\n\n\u003cp\u003eThe result is an essential corrective to a harmful trend that increasingly affects us all.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMuller delivers a riposte to bean counters everywhere with this trenchant study of our fixation with performance metrics.\u003c\/strong\u003e - Barbara Kiser, \u003ci\u003eNature\u003c\/i\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHighly readable.\u003c\/strong\u003e - Luke Johnson, \u003ci\u003eSunday Times\u003c\/i\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMercilessly exposes the downside of the cult of measurement and managerialism.\u003c\/strong\u003e - \u003ci\u003eThe Economist\u003c\/i\u003e\u003c\/p\u003e\n\u003c\/div\u003e","brand":"NewSouth Books","offers":[{"title":"Default Title","offer_id":47428335042796,"sku":"9780691191911","price":53.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9780691191911.jpg?v=1774477606","url":"https:\/\/bookhero.co.nz\/products\/the-tyranny-of-metrics-by-jerry-z-muller-9780691191911","provider":"Book Hero","version":"1.0","type":"link"}