{"product_id":"the-organizational-measurement-manual-by-david-wealleans-9780566083495","title":"The Organizational Measurement Manual","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eManagers are often asked to both measure their performance and be customer-focused. This is a step-by-step guide to creating customer-oriented measurements at the working level.\u003c\/p\u003e\n\n\u003cp\u003eIt explores the use of general performance measurement as a management tool for control, customer satisfaction and business improvement. It also addresses the procedures for identifying, designing, monitoring, and using measurements and how to implement other objectives and initiatives within the organisation.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Taylor \u0026 Francis","offers":[{"title":"Default Title","offer_id":47588831920364,"sku":"9780566083495","price":341.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9780566083495-the-organizational-measurement-manual.jpg?v=1777598776","url":"https:\/\/bookhero.co.nz\/products\/the-organizational-measurement-manual-by-david-wealleans-9780566083495","provider":"Book Hero","version":"1.0","type":"link"}