{"product_id":"never-split-the-difference-by-tahl-raz-9780062407801","title":"Never Split the Difference","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cstrong\u003eA NEW YORK TIMES BESTSELLER\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eA WALL STREET JOURNAL BESTSELLER\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e\"This book blew my mind. It's a riveting read, full of instantly actionable advice—not just for high-stakes situations, but also for handling everyday conflicts at work and at home.\" —Adam Grant, author of \u003cem\u003eThink Again\u003c\/em\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eThis international bestseller, with more than 5 million copies sold, offers a field-tested approach to high-stakes negotiations—whether in the boardroom, in your community, or at home.\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eLife is a series of negotiations, and essential negotiation skills are at the heart of collaboration—whether you are a business executive, a salesperson, a parent, a community leader, or a spouse. As a former FBI hostage negotiator, Chris Voss provides you with the tools for effective persuasion in any situation: negotiating a business deal, buying (or selling) a car, negotiating a salary, acquiring a home, renegotiating rent, deliberating with your partner, or communicating with your children. Taking the power of tactical empathy, active listening, and intuition to the next level, \u003cem\u003eNever Split the Difference\u003c\/em\u003e gives you the competitive edge in any difficult conversation or conflict resolution scenario. This book is a masterclass in influencing others, no matter the circumstances.\u003c\/p\u003e\n\n\u003cp\u003eAfter a stint policing the rough streets of Kansas City, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI's lead international kidnapping negotiator. \u003cem\u003eNever Split the Difference\u003c\/em\u003e distills the Voss method, revealing the communication skills that matter most when it comes to achieving your goals in both your professional and personal life.\u003c\/p\u003e\n\n\u003cp\u003eStep-by-step, Voss shows you how to:\u003c\/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eEstablish Rapport\u003c\/li\u003e\n\u003cli\u003eCreate Trust with Tactical Empathy\u003c\/li\u003e\n\u003cli\u003eGain the Permission to Persuade\u003c\/li\u003e\n\u003cli\u003eShape What Is Fair\u003c\/li\u003e\n\u003cli\u003eCalibrate Questions\u003c\/li\u003e\n\u003cli\u003eTransform Conflict into Collaboration\u003c\/li\u003e\n\u003cli\u003eSpot Liars\u003c\/li\u003e\n\u003cli\u003eCreate Breakthroughs by Revealing the Unknown Unknowns\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cem\u003eNever Split the Difference\u003c\/em\u003e is your definitive source for defusing potential crises, winning people over, and achieving your goals at work and at home with proven negotiating strategies.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Unknown","offers":[{"title":"Default Title","offer_id":47647949455596,"sku":"9780062407801","price":79.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9780062407801-never-split-the-difference.jpg?v=1779246296","url":"https:\/\/bookhero.co.nz\/products\/never-split-the-difference-by-tahl-raz-9780062407801","provider":"Book Hero","version":"1.0","type":"link"}