{"product_id":"hotel-operations-management-by-yue-teng-vaughan-9781398622463","title":"Hotel Operations Management","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cem\u003eHotel Operations Management\u003c\/em\u003e addresses the significant shifts in practices, strategies, and technologies that have redefined the hotel and hospitality industry.\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eHotel Operations Management\u003c\/em\u003e introduces the concept of 'Resilient Hospitality', highlighting how innovation, flexibility, and corporate culture must become the fundamental pillars of a new approach to hotel management.\u003c\/p\u003e\n\n\u003cp\u003eThis textbook looks at:\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAdapting to new best practices\u003c\/strong\u003e, with an emphasis on health and safety protocols, digital transformation, and changing guest expectations.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eResilience and crisis management\u003c\/strong\u003e, providing a detailed analysis of current best crisis management strategies.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSustainability and innovation\u003c\/strong\u003e, exploring eco-practices in hotel operations as well as applications of AI and big data analytics to elevate the guest experience.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHuman resources and leadership\u003c\/strong\u003e, including employee well-being, remote workforce management, and the exercise of leadership in times of crisis.\u003c\/p\u003e\n\n\u003cp\u003eFeaturing recent research and best practices from leading professionals, with in-text learning features such as chapter summaries, learning outcomes, and discussion questions, this book will prepare students for a future career in hospitality and hotel management. Real-world examples include local hotels' response to the Covid pandemic and the 2023 Turkey-Syria Earthquake, Hilton Hotels' digital transformation in adapting to contactless check-in and digital keys, and India's luxury chain Taj Hotels' integration of employee wellbeing into their long-term company strategy.\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eHotel Operations Management\u003c\/em\u003e is ideal for upper-level undergraduate students taking Hotel Operations Management as well as postgraduates studying crisis management and strategy planning in hospitality.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Unknown","offers":[{"title":"Default Title","offer_id":47306906992876,"sku":"9781398622463","price":95.99,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/26678483482685.jpg?v=1771067795","url":"https:\/\/bookhero.co.nz\/products\/hotel-operations-management-by-yue-teng-vaughan-9781398622463","provider":"Book Hero","version":"1.0","type":"link"}