{"product_id":"customer-passion-by-steven-van-belleghem-9781398627826","title":"Customer Passion","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cstrong\u003eBuild a customer culture that drives consistent, human-centred business results.\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eCustomer Passion\u003c\/em\u003e by \u003cstrong\u003eSteven Van Belleghem\u003c\/strong\u003e is a practical, evidence-based guide for managers, team leads and business strategists who want to translate customer-centric principles into measurable performance. Moving beyond theory, it offers a framework for embedding customer-first behaviour into everyday operations through 101 actionable steps, proven strategies and real-world case studies.\u003c\/p\u003e\n\n\u003cp\u003eYou'll discover how to:\u003c\/p\u003e\n\u003cul\u003e\n  \u003cli\u003eApply customer experience principles that improve engagement and loyalty\u003c\/li\u003e\n  \u003cli\u003eImplement practical models that turn empathy into operational excellence\u003c\/li\u003e\n  \u003cli\u003eOptimise processes to align automation with authentic human connection\u003c\/li\u003e\n  \u003cli\u003eDevelop consistent habits that create emotional impact and brand trust\u003c\/li\u003e\n  \u003cli\u003eBuild credibility by applying frameworks used by leading global organisations\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eGrounded in real-world insight and shaped by global best practice, \u003cem\u003eCustomer Passion\u003c\/em\u003e helps professionals bridge the gap between intention and execution. It equips leaders to implement change, influence culture and strengthen business value through a customer-first approach.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003eThemes include:\u003c\/em\u003e\u003c\/strong\u003e \u003cem\u003ecustomer strategy, experience design, behavioural frameworks, culture change, AI integration, service optimisation\u003c\/em\u003e\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Unknown","offers":[{"title":"Default Title","offer_id":47650537144556,"sku":"9781398627826","price":29.99,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9781398627826-customer-passion.jpg?v=1779326004","url":"https:\/\/bookhero.co.nz\/products\/customer-passion-by-steven-van-belleghem-9781398627826","provider":"Book Hero","version":"1.0","type":"link"}