{"title":"Yue Teng Vaughan","description":"\u003cp\u003eDiscover the insightful works of Yue Teng Vaughan, an esteemed author in the field of \u003cem\u003eEducation \u0026amp; Reference\u003c\/em\u003e. Specialising in the intricacies of the hospitality industry, Vaughan provides readers with a wealth of knowledge and practical insights. Best known for writing \u003cem\u003eHotel Operations Management\u003c\/em\u003e, Vaughan expertly navigates through the complexities of hotel management, offering invaluable guidance for students, educators, and professionals alike.\u003c\/p\u003e\n\n\u003cp\u003eWith a clear and approachable writing style, Yue Teng Vaughan's books are essential resources for those looking to deepen their understanding of hospitality management. Whether you are just starting your journey or looking to refine your expertise, Vaughan's meticulous research and comprehensive analyses make his works a must-have in any educational collection.\u003c\/p\u003e\n\n\u003cp\u003eExplore Yue Teng Vaughan's collection today to enhance your knowledge and skills in this dynamic field.\u003c\/p\u003e","products":[{"product_id":"hotel-operations-management-by-yue-teng-vaughan-9781398622463","title":"Hotel Operations Management","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cem\u003eHotel Operations Management\u003c\/em\u003e addresses the significant shifts in practices, strategies, and technologies that have redefined the hotel and hospitality industry.\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eHotel Operations Management\u003c\/em\u003e introduces the concept of 'Resilient Hospitality', highlighting how innovation, flexibility, and corporate culture must become the fundamental pillars of a new approach to hotel management.\u003c\/p\u003e\n\n\u003cp\u003eThis textbook looks at:\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAdapting to new best practices\u003c\/strong\u003e, with an emphasis on health and safety protocols, digital transformation, and changing guest expectations.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eResilience and crisis management\u003c\/strong\u003e, providing a detailed analysis of current best crisis management strategies.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSustainability and innovation\u003c\/strong\u003e, exploring eco-practices in hotel operations as well as applications of AI and big data analytics to elevate the guest experience.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHuman resources and leadership\u003c\/strong\u003e, including employee well-being, remote workforce management, and the exercise of leadership in times of crisis.\u003c\/p\u003e\n\n\u003cp\u003eFeaturing recent research and best practices from leading professionals, with in-text learning features such as chapter summaries, learning outcomes, and discussion questions, this book will prepare students for a future career in hospitality and hotel management. Real-world examples include local hotels' response to the Covid pandemic and the 2023 Turkey-Syria Earthquake, Hilton Hotels' digital transformation in adapting to contactless check-in and digital keys, and India's luxury chain Taj Hotels' integration of employee wellbeing into their long-term company strategy.\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eHotel Operations Management\u003c\/em\u003e is ideal for upper-level undergraduate students taking Hotel Operations Management as well as postgraduates studying crisis management and strategy planning in hospitality.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Unknown","offers":[{"title":"Default Title","offer_id":47306906992876,"sku":"9781398622463","price":95.99,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/26678483482685.jpg?v=1771067795"}],"url":"https:\/\/bookhero.co.nz\/collections\/yue-teng-vaughan.oembed","provider":"Book Hero","version":"1.0","type":"link"}