{"title":"Tim Buckley Owen","description":"\u003cp\u003eTim Buckley Owen's works offer insightful guidance within the realm of \u003cstrong\u003eEducation \u0026amp; Reference\u003c\/strong\u003e. His books, such as \u003cem\u003eSuccessful Enquiry Answering Every Time\u003c\/em\u003e, are crafted to enhance practical skills and understanding, making complex educational techniques accessible to readers.\u003c\/p\u003e\n\n\u003cp\u003eIdeal for learners and educators alike, Buckley Owen’s titles focus on strategies that foster effective enquiry and critical thinking. His clear, methodical approach supports readers in developing confidence and competence in academic and professional settings.\u003c\/p\u003e","products":[{"product_id":"successful-enquiry-answering-every-time-by-tim-buckley-owen-9781783301935","title":"Successful Enquiry Answering Every Time","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003ci\u003eSuccessful Enquiry Answering Every Time\u003c\/i\u003e is designed to guide information professionals through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer.\u003c\/p\u003e\n\n\u003cp\u003eWhen people want to satisfy their immediate curiosity, they’re much more likely to use a search engine on their mobile device than ask their local library. But while the days of personal intervention in this kind of enquiry are inevitably numbered, the professional skills that underpin them are not. This book uses technology as the enabler of the thought processes that information professionals need to engage in when answering enquiries and makes the case that new technology, far from making them irrelevant, raises the skill stakes for all.\u003c\/p\u003e\n\n\u003cp\u003eNow in its 7th edition, this book is fully updated to cover new skills, such as:\u003c\/p\u003e\n\n\u003cul\u003e\n  \u003cli\u003eEmploying critical thinking to manipulate, categorise and prioritise raw search results.\u003c\/li\u003e\n  \u003cli\u003eUsing strategic reading and abstracting techniques to identify and summarise the essential information the enquirer needs from the retrieved documents.\u003c\/li\u003e\n  \u003cli\u003eDrawing on established story-telling practice to present research results effectively – whether orally or in writing.\u003c\/li\u003e\n  \u003cli\u003eWorking to the POWER model: plan, organise, write, edit, review.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eThis book is ideal for anyone who has to answer enquiries from users in any information role; those working in contact centres who are dealing with information enquiries, processing transactions or trouble-shooting technical issues; and information professionals working on enquiry desks in large or small academic, public, school or special libraries.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Unknown","offers":[{"title":"Default Title","offer_id":47607830970604,"sku":"9781783301935","price":141.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9781783301935-successful-enquiry-answering-every-time.jpg?v=1778175308"},{"product_id":"successful-enquiry-answering-every-time-by-tim-buckley-owen-9781783301942","title":"Successful Enquiry Answering Every Time","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003ci\u003eSuccessful Enquiry Answering Every Time\u003c\/i\u003e is designed to guide information professionals through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer.\u003c\/p\u003e\n\n\u003cp\u003eWhen people want to satisfy their immediate curiosity, they're much more likely to use a search engine on their mobile device than ask their local library. But while the days of personal intervention in this kind of enquiry are inevitably numbered, the professional skills that underpin them are not.\u003c\/p\u003e\n\n\u003cp\u003eThis book uses technology as the enabler of the thought processes that information professionals need to engage in when answering enquiries and makes the case that new technology, far from making them irrelevant, raises the skill stakes for all.\u003c\/p\u003e\n\n\u003cp\u003eNow in its 7th edition, this book is fully updated to cover new skills, such as:\u003c\/p\u003e\n\n\u003cul\u003e\n    \u003cli\u003eemploying critical thinking to manipulate, categorise and prioritise raw search results\u003c\/li\u003e\n    \u003cli\u003eusing strategic reading and abstracting techniques to identify and summarise the essential information the enquirer needs from the retrieved documents\u003c\/li\u003e\n    \u003cli\u003edrawing on established story-telling practice to present research results effectively – whether orally or in writing\u003c\/li\u003e\n    \u003cli\u003eworking to the POWER model: plan, organise, write, edit, review.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eThis book is ideal for anyone who has to answer enquiries from users in any information role; those working in contact centres who are dealing with information enquiries, processing transactions or trouble-shooting technical issues; and information professionals working on enquiry desks in large or small academic, public, school or special libraries.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Unknown","offers":[{"title":"Default Title","offer_id":47607832051948,"sku":"9781783301942","price":282.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9781783301942-successful-enquiry-answering-every-time.jpg?v=1778175319"}],"url":"https:\/\/bookhero.co.nz\/collections\/tim-buckley-owen.oembed","provider":"Book Hero","version":"1.0","type":"link"}