{"title":"Steven Van Belleghem","description":"\u003cp\u003eSteven Van Belleghem explores the evolving relationship between businesses and their customers, emphasising the power of genuine engagement and emotional connection. His works delve into strategies that foster loyalty and enhance the customer experience in a rapidly changing marketplace.\u003c\/p\u003e\n\n\u003cp\u003eReaders interested in innovative insights on business growth and entrepreneurship will find his books both thought-provoking and practical. Van Belleghem’s approach highlights the importance of passion in cultivating meaningful customer interactions.\u003c\/p\u003e","products":[{"product_id":"customer-passion-by-steven-van-belleghem-9781398627826","title":"Customer Passion","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cstrong\u003eBuild a customer culture that drives consistent, human-centred business results.\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eCustomer Passion\u003c\/em\u003e by \u003cstrong\u003eSteven Van Belleghem\u003c\/strong\u003e is a practical, evidence-based guide for managers, team leads and business strategists who want to translate customer-centric principles into measurable performance. Moving beyond theory, it offers a framework for embedding customer-first behaviour into everyday operations through 101 actionable steps, proven strategies and real-world case studies.\u003c\/p\u003e\n\n\u003cp\u003eYou'll discover how to:\u003c\/p\u003e\n\u003cul\u003e\n  \u003cli\u003eApply customer experience principles that improve engagement and loyalty\u003c\/li\u003e\n  \u003cli\u003eImplement practical models that turn empathy into operational excellence\u003c\/li\u003e\n  \u003cli\u003eOptimise processes to align automation with authentic human connection\u003c\/li\u003e\n  \u003cli\u003eDevelop consistent habits that create emotional impact and brand trust\u003c\/li\u003e\n  \u003cli\u003eBuild credibility by applying frameworks used by leading global organisations\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eGrounded in real-world insight and shaped by global best practice, \u003cem\u003eCustomer Passion\u003c\/em\u003e helps professionals bridge the gap between intention and execution. It equips leaders to implement change, influence culture and strengthen business value through a customer-first approach.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003eThemes include:\u003c\/em\u003e\u003c\/strong\u003e \u003cem\u003ecustomer strategy, experience design, behavioural frameworks, culture change, AI integration, service optimisation\u003c\/em\u003e\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Unknown","offers":[{"title":"Default Title","offer_id":47650537144556,"sku":"9781398627826","price":29.99,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9781398627826-customer-passion.jpg?v=1779326004"}],"url":"https:\/\/bookhero.co.nz\/collections\/steven-van-belleghem.oembed","provider":"Book Hero","version":"1.0","type":"link"}