{"title":"Series: Unreasonable Hospitality","description":"\u003cp\u003e\u003cstrong\u003eUnreasonable Hospitality\u003c\/strong\u003e offers a diverse exploration of ideas spanning \u003cem\u003ephilosophy, psychology,\u003c\/em\u003e and \u003cem\u003ebusiness\u003c\/em\u003e. Readers can expect thoughtful insights into human behaviour, innovation, and leadership, framed through compelling narratives and practical advice. This series invites reflection on the art of generosity and ambition in professional and personal realms.\u003c\/p\u003e\n\n\u003cp\u003eThe collection bridges varied genres, from \u003cem\u003efinance and investment\u003c\/em\u003e to \u003cem\u003etravel, technology,\u003c\/em\u003e and \u003cem\u003echildren’s stories\u003c\/em\u003e, providing unique perspectives across disciplines. Each title encourages curiosity and a deeper understanding of the complex world around us, appealing to those seeking meaningful and enriching literary experiences.\u003c\/p\u003e","products":[{"product_id":"unreasonable-hospitality-by-will-guidara-9781529146837","title":"Unreasonable Hospitality","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eThe must-read, bestselling book on service and leadership from the former co-owner of legendary restaurant Eleven Madison Park.\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eThe New York Times\u003c\/em\u003e Bestseller\u003cbr\u003e\nAs seen on the hit TV show \u003cem\u003eThe Bear\u003c\/em\u003e\u003c\/p\u003e\n\n\u003cp\u003eThe must-read, bestselling book on service and leadership from the former co-owner of legendary restaurant Eleven Madison Park.\u003c\/p\u003e\n\n\u003cp\u003e\u003cq\u003eAny organization would benefit from his thinking\u003c\/q\u003e – Simon Sinek, bestselling author of \u003cem\u003eStart With Why\u003c\/em\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cq\u003eOne of the five best management books I have ever read. Plus, it is the most engaging and entertaining\u003c\/q\u003e – Roger Martin, bestselling author of \u003cem\u003ePlaying to Win\u003c\/em\u003e\u003c\/p\u003e\n\n\u003cp\u003eAt just twenty-six years old, Will Guidara took charge of Eleven Madison Park – a struggling New York City two-star brasserie that had never lived up to its breathtaking room. Eleven years later, it was named the best restaurant in the world.\u003c\/p\u003e\n\n\u003cp\u003eHow did Guidara pull off this unprecedented transformation?\u003c\/p\u003e\n\n\u003cp\u003eThrough unreasonable hospitality – radical reinvention, a true partnership between the kitchen and the dining room – and a belief that extraordinary experiences are created by going far beyond what's expected.\u003c\/p\u003e\n\n\u003cp\u003eGuidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled holiday.\u003c\/p\u003e\n\n\u003cp\u003eBut the most lasting impact was felt behind the scenes. Guidara's leadership philosophy empowered his team to think and act differently, learning:\u003c\/p\u003e\n\n\u003cul\u003e\n    \u003cli\u003eHow to deliver praise and criticism with intention\u003c\/li\u003e\n    \u003cli\u003eWhy the solution to the toughest business challenges is often to give more, not less\u003c\/li\u003e\n    \u003cli\u003eHow real magic happens when every employee starts thinking like an owner\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eNow in \u003cem\u003eUnreasonable Hospitality\u003c\/em\u003e, Guidara shows us that any business can choose to be a hospitality business – and how we can all transform ordinary transactions into extraordinary experiences.\u003c\/p\u003e\n\n\u003cp\u003ePacked with vivid stories from the world's most celebrated restaurants, and featuring industry icons such as Daniel Boulud and Danny Meyer, \u003cem\u003eUnreasonable Hospitality\u003c\/em\u003e is an essential read for anyone who wants to lead with generosity, build exceptional teams, and create work that truly matters.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Penguin Random House NZ","offers":[{"title":"Default Title","offer_id":47754225746156,"sku":"9781529146837","price":30.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9781529146837-unreasonable-hospitality.jpg?v=1781660238"}],"url":"https:\/\/bookhero.co.nz\/collections\/series-unreasonable-hospitality.oembed","provider":"Book Hero","version":"1.0","type":"link"}