{"title":"Series: Harvard Business Review","description":null,"products":[{"product_id":"harvard-business-review-on-increasing-customer-loyalty-by-harvard-business-review-9781422162521","title":"Harvard Business Review on Increasing Customer Loyalty","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eHow do you keep your customers coming back—and get them to bring others? If you need the best practices and ideas for making your customers loyal and profitable, \u003cem\u003eHarvard Business Review on Increasing Customer Loyalty\u003c\/em\u003e is for you.\u003c\/p\u003e\n\n\u003cp\u003eThis collection of HBR articles will help you turn angry customers into loyal advocates, get more people to recommend you, boost customer satisfaction by satisfying your employees, invest in the right CRM technology for your business, mine customer data for more effective marketing, and increase your customers' lifetime value.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Hachette Aotearoa New Zealand","offers":[{"title":"Default Title","offer_id":46998236692716,"sku":"9781422162521","price":47.99,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9306953482694.jpg?v=1763211730"}],"url":"https:\/\/bookhero.co.nz\/collections\/series-harvard-business-review.oembed","provider":"Book Hero","version":"1.0","type":"link"}