{"title":"Series: Conflict Communication Series","description":"\u003cp\u003eThe \u003cstrong\u003eConflict Communication Series\u003c\/strong\u003e offers a diverse exploration of how individuals and societies navigate disagreement and complexity. Spanning themes from psychology and philosophy to business strategies and social dynamics, these works invite readers to deepen their understanding of communication in challenging contexts.\u003c\/p\u003e\n\n\u003cp\u003eWhether delving into personal development, examining historical conflicts, or exploring practical tools for negotiation and cooperation, this series provides thoughtful perspectives that illuminate the subtleties of human interaction and the art of resolution.\u003c\/p\u003e","products":[{"product_id":"calming-upset-people-with-ear-by-bill-eddy-9781950057207","title":"Calming Upset People with EAR","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cstrong\u003eThe level of stress and conflict in today's world is higher than seen in decades. We all can use tools for managing the emotions this has caused. At the same time, there also appear to be more \u003ci\u003ehigh conflict\u003c\/i\u003e people who are preoccupied with blaming others and verbally venting or attacking those around them.\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eYet, these upset emotions and conflicts can often be calmed immediately through the use of a simple \u003cstrong\u003eEAR Statement\u003c\/strong\u003e, a method of verbal communication developed and refined by Bill Eddy of the High Conflict Institute over the past fifteen years and taught to hundreds of thousands of professionals and individuals.\u003c\/p\u003e\n\n\u003cp\u003eFollowing on the success of his widely-known \u003cstrong\u003eBIFF Response\u003c\/strong\u003e method and books for written communication, this new book will come in handy when interacting in-person in all kinds of upset situations: family conflicts, workplace disputes, neighbour controversies, angry customers, clients and patients; and any other setting.\u003c\/p\u003e\n\n\u003cp\u003eA simple statement communicating empathy, attention and\/or respect to an angry, sad, mentally ill, or other upset person at any time can work wonders in minutes. Yet it's not as easy as it looks. It takes practice and this book gives over twenty examples of applying this method in families, communities, customer relations, workplace, political discussions, business, police encounters, racial conflicts, schools, mental health settings, and others.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEmpathy, attention and respect are what all people are looking for, especially when upset or in a conflict. This book will give you the details of how to calm upset people with \u003ci\u003eEAR\u003c\/i\u003e every day. Words matter.\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Unknown","offers":[{"title":"Default Title","offer_id":47455532876012,"sku":"9781950057207","price":34.99,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/81bB5DIPQ8L._SL1500.jpg?v=1774779608"}],"url":"https:\/\/bookhero.co.nz\/collections\/series-conflict-communication-series.oembed","provider":"Book Hero","version":"1.0","type":"link"}