{"title":"Noah Fleming","description":"\u003cp\u003eNoah Fleming's works delve into the complexities of customer relations and business growth, offering practical insights for entrepreneurs and professionals alike. His writing combines real-world experience with strategic advice, helping readers navigate challenging interactions and build lasting business success.\u003c\/p\u003e\n\n\u003cp\u003eReaders can expect thoughtful guidance on managing difficult customers and enhancing client loyalty, presented in a clear and accessible style. Fleming’s books are essential for anyone seeking to improve their approach to business challenges with confidence and clarity.\u003c\/p\u003e","products":[{"product_id":"dealing-with-difficult-customers-by-noah-fleming-9781632651174","title":"Dealing with Difficult Customers","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eWhether you're in the trenches or the boardroom, you're going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them?\u003c\/p\u003e\n\n\u003cp\u003eIgnore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.\u003c\/p\u003e\n\n\u003cp\u003eWhat if the customer's dissatisfaction was the result of your sales procedures, your lack of training, or the expectations gap created by your marketing people, not the customer's fault at all? What if you could turn those customers into your best customers by making a few simple changes?\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eDealing with Difficult Customers\u003c\/em\u003e will show you:\u003c\/p\u003e\n\n\u003cul\u003e\n  \u003cli\u003eHow to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more.\u003c\/li\u003e\n  \u003cli\u003eHow \"Hungry Hippos\" and \"Problem Children\" are sapping your employees' time and energy and what to do about them.\u003c\/li\u003e\n  \u003cli\u003eThe behaviours that turn great customers into dissatisfied critics and how to change them.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Hachette Aotearoa New Zealand","offers":[{"title":"Default Title","offer_id":47558915162348,"sku":"9781632651174","price":24.99,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9781632651174-dealing-with-difficult-customers.jpg?v=1776921390"}],"url":"https:\/\/bookhero.co.nz\/collections\/noah-fleming.oembed","provider":"Book Hero","version":"1.0","type":"link"}