{"title":"Kristin Anderson","description":"\u003cp\u003eKristin Anderson is a highly regarded author in the realm of business and entrepreneurship, known for her insightful contributions to improving customer service and communication. Her works are invaluable resources for professionals seeking to enhance their skills in creating exceptional client experiences. Kristin's approachable writing style makes complex topics accessible, empowering readers to implement effective strategies in their own workplaces.\u003c\/p\u003e\n\n\u003cp\u003eOne of her renowned works, \u003cem\u003eGreat Customer Service on the Telephone\u003c\/em\u003e, serves as a practical guide for businesses aiming to elevate their telephonic interactions. This book is packed with actionable advice and real-world examples, helping readers to master the art of telephone communication, which remains a critical component of customer service.\u003c\/p\u003e\n\n\u003cp\u003eExplore Kristin Anderson's collection to discover innovative methods for building stronger customer relationships and unlocking your business's full potential. Her books are perfect for those looking to succeed in today's competitive market by adopting client-focused approaches.\u003c\/p\u003e","products":[{"product_id":"great-customer-service-on-the-telephone-by-kristin-anderson-9780814477953","title":"Great Customer Service on the Telephone","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cstrong\u003eA thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eFirst impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.\u003c\/p\u003e\n\n\u003cp\u003eIn this book, you will be able to double your effectiveness when you learn how to:\u003c\/p\u003e\n\n\u003cul\u003e\n  \u003cli\u003ehandle irate customers\u003c\/li\u003e\n  \u003cli\u003eend those \"endless\" calls\u003c\/li\u003e\n  \u003cli\u003etake meaningful messages\u003c\/li\u003e\n  \u003cli\u003ehandle conference calls and transfer calls\u003c\/li\u003e\n  \u003cli\u003escreen calls and ask focused questions\u003c\/li\u003e\n  \u003cli\u003euse the phone during emergencies\u003c\/li\u003e\n  \u003cli\u003eimprove your voice effectiveness\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eWith worksheets, checklists, and fill-in forms, \u003cem\u003eGreat Customer Service on the Telephone\u003c\/em\u003e will inspire fabulous phone service.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Arotahi Agency","offers":[{"title":"Default Title","offer_id":46719918899436,"sku":"9780814477953","price":41.0,"currency_code":"NZD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/27077703482477.jpg?v=1754580343"}],"url":"https:\/\/bookhero.co.nz\/collections\/kristin-anderson.oembed","provider":"Book Hero","version":"1.0","type":"link"}