{"title":"Jan Carlzon","description":"\u003cp\u003eWelcome to the captivating world of Jan Carlzon, a renowned visionary in the realm of business and entrepreneurship. Best known for his groundbreaking work, \u003cem\u003eMoments of Truth\u003c\/em\u003e, Carlzon offers profound insights into customer service and business management. His refreshing perspectives have profoundly influenced how companies worldwide view customer relations and operational strategies.\u003c\/p\u003e\n\n\u003cp\u003eJan Carlzon's literature is ideal for anyone eager to delve into the intricate dynamics of customer-centric business models. His ability to distill complex ideas into relatable and actionable strategies makes his books essential reading for both budding entrepreneurs and seasoned professionals alike. \u003c\/p\u003e\n\n\u003cp\u003eExplore our collection and gain a deeper understanding of how small, everyday interactions can be transformed into powerful moments of impact, reshaping the future of your business undertakings.\u003c\/p\u003e","products":[{"product_id":"moments-of-truth-by-jan-carlzon-9780060915803","title":"Moments of Truth","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eThe president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eMoments of Truth\u003c\/em\u003e by Jan Carlzon delves into the essential strategies and transformations adopted to thrive in a rapidly evolving market. Through insightful analysis and practical examples, discover how to prioritise customers and reinforce your business's success in this dynamic landscape.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Arotahi Agency","offers":[{"title":"Default Title","offer_id":46550045851884,"sku":"9780060915803","price":50.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/18447923482209.jpg?v=1749948589"}],"url":"https:\/\/bookhero.co.nz\/collections\/jan-carlzon.oembed","provider":"Book Hero","version":"1.0","type":"link"}