{"title":"Diane Vaughan","description":"\u003cp\u003eDiane Vaughan’s works explore the complex interplay between technology, organisational culture, and risk. With a focus on real-world case studies, her books provide insightful analyses of how human factors and institutional behaviour influence engineering decisions and outcomes.\u003c\/p\u003e\n\n\u003cp\u003eReaders interested in the sociology of technology and the subtle dynamics of decision-making will find Vaughan’s writing both revealing and thought-provoking. Her detailed examinations offer valuable perspectives for those studying or working within engineering, technology, and organisational management.\u003c\/p\u003e","products":[{"product_id":"dead-reckoning-by-diane-vaughan-9780226826578","title":"Dead Reckoning","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cstrong\u003eVaughan unveils the complicated and high-pressure world of air traffic controllers as they navigate technology and political and public climates, and shows how they keep the skies so safe.\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eWhen two airplanes were flown into the World Trade Center towers on September 11, 2001, Americans watched in uncomprehending shock as first responders struggled to react to the situation on the ground. Congruently, another remarkable and heroic feat was taking place in the air: more than six hundred and fifty air traffic control facilities across the country coordinated their efforts to ground four thousand flights in just two hours—an achievement all the more impressive considering the unprecedented nature of the task.\u003c\/p\u003e\n\n\u003cp\u003eIn \u003cem\u003eDead Reckoning\u003c\/em\u003e, Diane Vaughan explores the complex work of air traffic controllers, work that is built upon a close relationship between human organizational systems and technology and is remarkably safe given the high level of risk. Vaughan observed the distinct skill sets of air traffic controllers and the ways their workplaces changed to adapt to technological developments and public and political pressures.\u003c\/p\u003e\n\n\u003cp\u003eShe chronicles the ways these forces affected their jobs, from their relationships with one another and the layouts of their workspace to their understanding of their job and its place in society. The result is a nuanced and engaging look at an essential role that demands great coordination, collaboration, and focus—a role that technology will likely never be able to replace.\u003c\/p\u003e\n\n\u003cp\u003eEven as the book conveys warnings about complex systems and the liabilities of technological and organizational innovation, it shows the kinds of problem-solving solutions that evolved over time and the importance of people.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Unknown","offers":[{"title":"Default Title","offer_id":47424029196524,"sku":"9780226826578","price":52.99,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9780226826578.jpg?v=1774769387"},{"product_id":"the-challenger-launch-decision-risky-technology-culture-and-deviance-at-nasa-enlarged-edition-by-diane-vaughan-9780226346823","title":"The Challenger Launch Decision – Risky Technology, Culture, and Deviance at NASA, Enlarged Edition","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eWhen the Space Shuttle Challenger exploded on January 28, 1986, millions of Americans became bound together in a single, historic moment. Many still vividly remember exactly where they were and what they were doing when they heard about the tragedy. Diane Vaughan recreates the steps leading up to that fateful decision, contradicting conventional interpretations to prove that what occurred at NASA was not skullduggery or misconduct but a disastrous mistake.\u003c\/p\u003e\n\n\u003cp\u003eWhy did NASA managers, who not only had all the information prior to the launch but also were warned against it, decide to proceed? In retelling how the decision unfolded through the eyes of the managers and the engineers, Vaughan uncovers an incremental descent into poor judgment, supported by a culture of high-risk technology. She reveals how and why NASA insiders, when repeatedly faced with evidence that something was wrong, normalised the deviance so that it became acceptable to them.\u003c\/p\u003e\n\n\u003cp\u003eIn a new preface, Vaughan reveals the ramifications for this book and for her when a similar decision-making process brought down NASA's Space Shuttle Columbia in 2003.\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eThe Challenger Launch Decision – Risky Technology, Culture, and Deviance at NASA, Enlarged Edition\u003c\/em\u003e by Diane Vaughan provides a compelling investigation into the culture at NASA that led to one of the most tragic events in space exploration history.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Unknown","offers":[{"title":"Default Title","offer_id":47537073422572,"sku":"9780226346823","price":52.99,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/94063536e612e7851fb1a430691a959b.jpg?v=1776902548"}],"url":"https:\/\/bookhero.co.nz\/collections\/diane-vaughan.oembed","provider":"Book Hero","version":"1.0","type":"link"}