{"title":"David Jaffe","description":"\u003cp\u003eDavid Jaffe offers insightful explorations into modern business dynamics, with a particular focus on organisational efficiency and innovation. His works, such as \u003cem\u003eThe Frictionless Organization\u003c\/em\u003e, delve into strategies that remove barriers to productivity and foster a culture of adaptability.\u003c\/p\u003e\n\n\u003cp\u003eReaders interested in forward-thinking approaches to entrepreneurship and leadership will find Jaffe’s writing practical and thought-provoking, blending theoretical frameworks with real-world applications to inspire transformative change in the workplace.\u003c\/p\u003e","products":[{"product_id":"the-frictionless-organization-by-david-jaffe-9781523000142","title":"The Frictionless Organization","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eLearn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons.\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eThe Frictionless Organization\u003c\/em\u003e will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of the bestseller \u003cem\u003eThe Best Service Is No Service\u003c\/em\u003e, explain how organizations can design products, sales, and support so that customer effort is reduced or, better still, removed. This simplicity for the customer is what Price and Jaffe call frictionless.\u003c\/p\u003e\n\n\u003cp\u003eThe book defines a straightforward methodology, drawing on more than thirty practical examples from leading companies across four continents. The approach provides a radically different way for the whole business to focus on the customer experience. It explains how any organization can look at all customer interactions as potential opportunities for improvement and question whether they are helpful or represent symptoms of friction.\u003c\/p\u003e\n\n\u003cp\u003eLower friction innovators are disrupting established businesses in every industry. This detailed guide shows how any business—from start-ups to major multinational corporations—can remove friction. Being frictionless has become a strategic necessity, and now this strategy is available to any organization.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Unknown","offers":[{"title":"Default Title","offer_id":47487595708652,"sku":"9781523000142","price":55.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/bd229806f6ae3c6f8f9e039e3a3ed1bc.jpg?v=1775772892"}],"url":"https:\/\/bookhero.co.nz\/collections\/david-jaffe.oembed","provider":"Book Hero","version":"1.0","type":"link"}