{"title":"Brad Cleveland","description":"\u003cp\u003e\u003cstrong\u003eBrad Cleveland\u003c\/strong\u003e offers insightful guidance on enhancing customer interactions and shaping outstanding service experiences. His works explore strategies and best practices for leading organisations to prioritise customer satisfaction and loyalty.\u003c\/p\u003e\n\n\u003cp\u003eReaders interested in business leadership and customer experience will find valuable perspectives that blend practical advice with a deep understanding of customer-centric principles. These books serve as essential resources for those aiming to elevate service standards in any industry.\u003c\/p\u003e","products":[{"product_id":"leading-the-customer-experience-by-brad-cleveland-9781789666878","title":"Leading the Customer Experience","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cstrong\u003eDISTINGUISHED FAVOURITE: \u003c\/strong\u003e\u003cem\u003eNYC Big Book Award 2021 - Marketing \u0026amp; PR\u003c\/em\u003e\u003c\/p\u003e\n\n\u003cp\u003eMany organisations and leaders struggle to respond effectively to fast-evolving customer expectations driven by innovations in products, services, and technologies such as AI and mobile. Failing to build the necessary strategy, culture, and processes, they suffer from high costs, dissatisfied customers, and brand damage.\u003c\/p\u003e\n\n\u003cp\u003eThe mandate to get customer experience\n\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Unknown","offers":[{"title":"Default Title","offer_id":47471070839020,"sku":"9781789666878","price":78.99,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9781789666878-leading-the-customer-experience.jpg?v=1775232538"}],"url":"https:\/\/bookhero.co.nz\/collections\/brad-cleveland.oembed","provider":"Book Hero","version":"1.0","type":"link"}