{"title":"Ashley Reichheld","description":"\u003cp\u003eAshley Reichheld is a distinguished voice in the realm of Business \u0026amp; Entrepreneurship, offering fresh insights into the dynamics of trust and its pivotal role in business success. With a keen focus on the underlying principles that foster strong, trustworthy relationships, Reichheld’s work dives deep into the foundational aspects of business operations and leadership.\u003c\/p\u003e\n\n\u003cp\u003eOne of Reichheld’s notable contributions includes \u003cem\u003eThe Four Factors of Trust\u003c\/em\u003e, a compelling read that dissects the critical components businesses need to cultivate in order to thrive. This book is a practical guide for entrepreneurs and business leaders aiming to build credibility and secure customer loyalty in an increasingly complex marketplace.\u003c\/p\u003e\n\n\u003cp\u003eAshley Reichheld’s writings are renowned for being both educational and highly accessible, making them an invaluable resource for anyone looking to deepen their understanding of trust within a professional setting. Through her clear and engaging narrative, Reichheld empowers readers to apply these insights and strategies directly into their own business practices.\u003c\/p\u003e","products":[{"product_id":"the-four-factors-of-trust-by-ashley-reichheld-9781119855019","title":"The Four Factors of Trust","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cstrong\u003eA WALL STREET JOURNAL BESTSELLER\u003cbr\u003eA PUBLISHERS WEEKLY BESTSELLER\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eThe essential, data-driven blueprint to build trust in your organisation.\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eDid you know that trusted companies outperform their peers by up to 400%? That customers who trust a brand are 88% more likely to buy again? And that 79% of employees who trust their employer are more motivated to work (and less likely to leave)?\u003c\/p\u003e\n\n\u003cp\u003eThe importance of trust is at an all-time high—just as our inclination to trust is at an all-time low.\u003c\/p\u003e\n\n\u003cp\u003eBuilding trust is your single greatest opportunity to create competitive advantage. With new data at its core, \u003cem\u003eThe Four Factors of Trust\u003c\/em\u003e gives you practical guidance to measure and build trust in the relationships that matter the most—with your customers, workforce, and partners.\u003c\/p\u003e\n\n\u003cp\u003eTrust ultimately comes down to just Four Factors: Humanity, Capability, Transparency, and Reliability.\u003c\/p\u003e\n\n\u003cp\u003eThese Four Factors make up Deloitte's HX TrustID\u003csup\u003eTM\u003c\/sup\u003e, a groundbreaking measurement tool poised to become the gold standard for evaluating organisational performance. Ashley Reichheld and Amelia Dunlop show how your organisation can use HX TrustID\u003csup\u003eTM\u003c\/sup\u003e to measure, predict, and build trust to earn lifelong loyalty—and elevate the human experience with your customers, workforce, and partners.\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eThe Four Factors of Trust\u003c\/em\u003e lays it all out in do-able parts so you can:\u003c\/p\u003e\n\n\u003cul\u003e\n    \u003cli\u003eCreate better business outcomes by understanding how trust affects human behaviours\u003c\/li\u003e\n    \u003cli\u003eMeasure your company's trust score—revealing strengths, deficits, and opportunities to (re)build trust with key stakeholders\u003c\/li\u003e\n    \u003cli\u003eDesign actionable strategies to improve trust with your customers, workforce, and partners\u003c\/li\u003e\n    \u003cli\u003eBuild trust and earn loyalty through every business function from marketing to operations to talent experience\u003c\/li\u003e\n\u003c\/ul\u003e \n\n\u003cp\u003eWith compelling stories from leading organisations—and practical applications in Marketing \u0026amp; Experience, Cybersecurity, HR, Sustainability (ESG), and Operations \u0026amp; Technology—\u003cem\u003eThe Four Factors of Trust\u003c\/em\u003e will enable you to create the relationships you want to build, the organisations you want to belong to, and the world you want to live in.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"John Wiley and Sons Ltd","offers":[{"title":"Default Title","offer_id":46854996001004,"sku":"9781119855019","price":64.99,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9781119855019.jpg?v=1759260107"}],"url":"https:\/\/bookhero.co.nz\/collections\/ashley-reichheld.oembed","provider":"Book Hero","version":"1.0","type":"link"}